Personal information is information about an identifiable individual. Personal information includes information that relates to the person’s characteristics (e.g. gender, age, income, home address or phone number, ethnic background, family status), health (e.g. health history, health conditions, health services received by them) or their activities and views (e.g. religion, politics, opinions expressed by an individual, an opinion or evaluation of an individual). Personal information is to be contrasted with business information (e.g. an individual’s business address and telephone number), which his not protected by privacy legislation.
Animal Emergency Hospital is responsible for protecting any of your personal information that it has in its possession. This includes all personal information collected for or submitted to a third party to which you have consented (e.g. laboratory samples).
We collect and use your personal information to:
Verify your identity
Comply with federal, provincial, local law and by-law requirements
Bill goods and services
Collect unpaid accounts
Send out health care reminders
Make referrals to veterinary specialists and/or laboratories
Verify information with grooming or boarding facilities
Your personal information may be collected, used or disclosed for any of the purposes identified above. If your personal information is not required for one of these purposes, we will not use or disclose it without your prior consent.
From you when you become a client at our clinic
From reporting agencies (i.e. local humane societies, public health authorities)
We require your consent before we may collect, use or disclose any of your personal information, except under special circumstances, including police and/or cruelty investigations or other situations permitted by law.
Your signature, as provided on a specific “Consent” document
Your written, verbal, or implied consent obtained during an appointment
Your consent as provided by persons authorized by you to make decisions on your behalf
Animal Emergency Hospital will make every reasonable effort to ensure that the personal information collected will be as accurate, complete and as up-to-date as possible for the purposes for which the information is to be used.
Animal Emergency Hospital shall safeguard and protect all personal information under its control by implementing appropriate security measures based on the sensitivity of information.
Animal Emergency Hospital shall ensure that its employees keep all personal information confidential and comply with the security standards established by this veterinary facility.
Animal Emergency Hospital shall require that third parties to whom personal information is disclosed have committed to an appropriate level of security (which may include execution of confidentiality covenant) in protection of such information.
On the disposal or destruction of personal information, Emergency Animal Hospital shall take the necessary precautions to prevent third parties from accessing such information and to maintain the confidentiality of this personal information.
Animal Emergency Hospital will make specific information about our privacy polies and procedures available to any interested individual. Animal Emergency Hospital will facilitate access to its personal information policies and procedures, including the identity of our Privacy Officer. Animal Emergency Hospital will also ensure that individuals are able to gain access to their own personal information.
An individual providing personal information to Animal Emergency Hospital will be informed of our personal information policy. This individual can access the information in order to ensure its accuracy and completeness, and shall be permitted to have it amended if it is inaccurate or incomplete.
Animal Emergency Hospital will respond promptly to any request made by an individual to access his or her personal information.
Animal Emergency Hospital will maintain a full record of all third parties to whom personal information has been disclosed, and will make this record available to an individual whose personal information has been so disclosed.
An individual providing personal information to Animal Emergency Hospital may address any questions, concerns or complaints to the Privacy Officer. Animal Emergency Hospital will establish a procedure for processing any complaint about this personal information policy to ensure that all complaints are dealt with in an objective, fair and effective manner.