Our staff can give you directions to our clinic over the phone so that you are able to find the quickest route possible.
We place people in order of arrival i.e. first through the door is first seen with the exception of emergency patients. Sometimes a patient may be seen ahead of you because their life depends on it – they may not always be obvious; some cats are still able to walk around even though they are unable to urinate and are called blocked – the longer they wait, the more their bladder fills and toxins build in in their system as well as electrolyte imbalances that affect their heart. Another type of emergency is a bloated dog with a twisted stomach – it may just look like a bloated abdomen, but these dogs must be treated immediately because circulation is compromised and tissue death and shock are occurring at a rapid rate. We appreciate your compassion with these patients and their need to be pushed to the front of the line, to ensure the best outcome possible.
Our registered veterinary technicians may assess your pet before the veterinarian comes in and checks vital signs (heart rate, breathing rate, temperature, etc.)
After the veterinarian performs an exam they will let you know of a treatment plan, and if your pet requires more than medication, you will be given a written estimate for approval before any procedures are performed. Please let the veterinarian know of any financial concerns that you have about the treatment plan they have determined – it is important that you are comfortable before we go ahead.
Payment is expected at the time of treatment. Click here for our credit card authorization form.
A deposit is requested before you leave your pet in our care and the balance is due in full at the time of discharge from the clinic. Your payment is the only means by which the hospital is supported – we do not receive government funding or grants like human hospitals do. For your convenience, we accept cash, debit, Visa, and MasterCard.
We offer ultrasonography, radiology (X-rays), endoscopy, blood work, and medical assessment services.
We offer soft-tissue and orthopaedic surgery services at our animal hospital in Red Deer.
We offer emergency care including porcupine quill removal, continuous care, and 24-hour emergency care.